So, there you are with your project – you start out with a clear, crisp, scrupulously-defined plan for what you’re going to deliver. Maybe you’ve got a precise scope document lined up, contracts signed, and requirements all lovingly hammered out. After doing a celebratory happy dance at kick-off, the inevitable happens – the requests start trickling in. Sudden new “must-have” features emerge. Priorities get rearranged. Mini-scope expansions (i.e. just add this button) get slipped into the mix.
Suddenly, your once beautifully-constrained project has mutated into a bulging, unwieldy mess caused by the impulses of shifting expectations. You, my friend, are a victim of…Scope Creep! *dudududuuunnnn* [insert scream here]
The dreaded scope creep monster has the power to turn even the most seasoned project managers into tantrum-throwing toddlers. Budgets bloat, deadlines whoosh by, and stakeholders get angrier than a parent after stepping on rogue Legos strewn across the floor.
But have no fear! As a battle-hardened PM who’s been in the scope creep trenches, I’m here to share tips for identifying scope creep’s insidious signs and keeping this chronic project disease at bay.
Recognizing the Symptoms Early
Scope creep rarely happens in one big flood. It’s more insidious – a constant, steady drip…drip…drip of little asks and additions that slowly accumulate over time into a big scope creep pond.
A few early warning signs that scope creep may be dripping into your project:
- A trickling stream of new “requirements” or “nice-to-haves” from stakeholders
- Little refinements, tweaks, and “quick changes” getting drip-fed in
- Increasing rework cycles as expectations shift
- A widening gap between planned work and work actually being done
If you notice those drips starting to puddle up, don’t ignore them! That excess scope is only going to spread and cause damage if you let it fester. Time to pull out your plumber’s putty and patch those leaks before they turn into a deluge.
The Edward Scissorhands Approach to Reining It In
Okay, so the dreaded Scope Creep beast is growing (probably from feeding off those rogue requirements). Time to take some evasive action before things spiral completely out of control.
One technique that can help is what I call the “Edward Scissorhands” approach. Basically, it means you ruthlessly prune away non-essential work and stick to only the most critical, defined, and agreed-upon pieces of scope. Just like having scissors as hands can be disturbing to some (“How does one function in the bathroom? Is it dangerous?”), cutting down an over-inflated scope is can be controversial as well. You’ll likely encounter some wailing and gnashing of teeth from stakeholders.
But as the fearless project manager, you sometimes need to be the bad guy who says “Enough! We’re sticking to ONLY these core deliverables to stay on track.” Then impartially and methodically lop off all the other extras creeping in. It’s amazing how decluttering and simplifying things down to an essence can instantly bring back focus and control.
Anti-Scope Creep Jujitsu Tactics
While the Edward Scissorhands technique is great for major scope resets, you’ll also need some more nimble counters ready to deflect new creeps on an ongoing basis, including:
- – Staying laser-focused on validating new “requirements” against existing, agreed-upon objectives/success metrics
- Pushing stakeholders to properly prioritize new requests against existing priorities
- Holding the line on change management processes and approval gates
- Calculating true estimates for implementing new requests to highlight impacts
- Building buff guards into timelines as a strategic buffer for likely creep
Developing a keen sixth sense for sniffing out camouflaged scope expansions, and forcefully battling them with the right counters, is essential scope creep jiu-jitsu.
Work That Contract
Of course, all of the above is much easier when you’ve got a rock-solid, clearly worded, mutual scope definition baked into your project contracts and governing documents. So do that work upfront! (and get signatures!)
Spend the time wordsmithing unambiguous “Here’s exactly what’s in/out of scope” language. Be that obnoxiously meticulous person to hash out every single assumption. Then get signatures demonstrating stakeholder comprehension and buy-in. Believe me, this will come in handy when you’re playing the bad guy and pushing back.
Dealing with scope creep is infinitely harder when you don’t have a formal, binding scope baseline to constantly re-ground people to. Don’t let lingering ambiguity become your project’s undoing.
Learn to Embrace *Controlled* Change
Despite all the tactics above for smashing scope creep, the reality is most meaningful projects do need to innately embrace some level of change. Customer needs shift, markets evolve, new info surfaces – it’s unavoidable.
The key is keeping changes controlled, contained, and prioritized through a robust change control process. I said, “robust”, not “complicated”. Don’t just let things careen aimlessly – put up guard rails and approval gates. Formalize how new work gets evaluated, sequenced, and implemented into the broader program.
Thoughtful, measured, priority-driven change is okay. Unconstrained, unruly, constant scope shape-shifting is where projects get derailed.
Know the Difference Between “Creep” and True Course Correction
Speaking of controlled changes, there’s also a difference between unfortunate scope “creep” driven by ambiguity and whim, versus making legitimate strategic course corrections as new information comes to light.
Maybe initial assumptions were wrong based on more complete data. Or a pivotal new opportunity or threat requires adjusting the project’s path. Well-defined and -documented deviations from the original plan can absolutely be prudent and value-additive. The trick is spotting the difference between unplanned detours and thoughtful strategic redirections. Develop a keen eye for justifying legitimate re-baselines to the team. Make sure sunk costs don’t cloud the ability to pivot. But also don’t let the pursuit of a zombie project cloud your judgment either.
Taming the savage scope creep monster takes constant vigilance. It requires setting up clearly defined boundaries while also maintaining agility. Not an easy balance to strike!
But get deliberate and proactive about managing scope, and you’ll start delivering far more successful, stable, and sane projects. And we could all use a bit more sanity these days.
If you’re struggling to get control of runaway scope on an important initiative, it may be time to engage an experienced project management consultant. As an outside expert, I can objectively assess your scope boundaries, reset expectations with stakeholders, and implement processes to keep changes contained.
I offer a free 30-minute consultation to discuss your specific situation and suggest some potential solutions. With decades of real-world experience reining in even the most severe cases of scope creep, I can help get your project back on track toward its critical goals.
Click here to schedule your free consultation, and let’s start enforcing some anti-creep discipline together!
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